Tuesday, 9 August 2011

Helping your call run smoothly...

We have four days to go until A Level week starts and our Clearing teams are expanded to take all those extra calls.  For now though, calls are coming in at a steady rate from people who  already have their results from courses other than A levels and GCSE’s,  from those who have taken gap years, and yet others who have decided they would like to return to study after many years break. There are also many calls from applicants for our postgraduate courses and the Nursing /Midwifery Continuing Professional Development courses.
I have taken calls from some very upset people who have misunderstood the application system and, by not accepting their offers in time, have discovered they have been ‘declined by default’.  You can imagine how disappointed they are. It is so crucial that you read all correspondence concerning your application very carefully and make a note of any deadlines.  Clearing can be a very stressful time with so many anxious people trying to find suitable courses.  Deadlines are much tighter  to enable processing of applications to be as efficient as possible and it is so important to get things  right.
However, we are here at the end of the phone to answer your queries, explain any confusing instructions and help clear up any misunderstandings. After  being at the end of the phone for the last month or so I have compiled a list of things to help make your call run as smoothly as possible  and to save you time, phone money, and frustration:
1. Ensure you are in a quiet place without screechy train/bus brakes, babies/ children needing attention and poor mobile reception.  If we can’t hear you properly we will have to ask you to ring back later.
2. Have your UCAS ID number, clearing reference number , and phone contact details to hand – ie written on a piece of paper!   Searching for it on your mobile, email or UCAS accounts while putting us on hold may leave you feeling very flustered!
3. Have a pen and paper handy.  You would be surprised how many people don’t!
....then all that’s left to say is GOOD LUCK!

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